The student must complete customer service training in order to sign up for federal work-study. Training has been developed to prepare hourly and federal work-study employees to provide excellent Customer Service. This training is required of all federal work-study eligible students before they begin working on campus.
To sign up for the training please go to financial aid workshops and click on "Customer Service training", then Sign in and register for training. An email is then sent to your UTEP miners account giving you instructions on how to complete the training.
If interested in participating in the federal work-study program, please complete the customer service training during the following
time frame to be considered for the appropriate semester:
Fall employment is for the period of September 1–December 31–complete customer service training during August–November
Spring employment is for the period of January 1–May 31–complete customer service training during December–April
Summer employment is for the period of June 1–August 31–complete customer service training during May–July
Customer service is critically important to UTEP’s success. Students who are employed at UTEP have the responsibility to help provide outstanding Customer Service to all constituents. The customer service training is an opportunity for student employees to learn the basics of customer service as well as gain a better understanding of the structure and organization at UTEP.